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Use the troubleshooting steps provided below if your Walkman® player displays any of these issues:\n\nDoesn't turn on when pressing the power button even when fully charged.Doesn't turn on even after turning off the hold function.Doesn't function normally.The display on the Walkman player is blank.The Walkman player does not turn off.\n\nTroubleshooting\n\nIf you need model specific information to complete any step, check your product \r\n\r\nmanuals\r\n\r\n.\n\nMake sure the Walkman is turned on.\n\tNote: If there is no operation for an extended period, the Walkman will turn off automatically. When you turn on the Walkman again, it will take a while before the power comes on. \n\tMake sure that the HOLD function is not activated.\tIf the HOLD switch is set to the HOLD position, slide the switch to the opposite position.\n\tNote: If your Walkman doesn't have a HOLD switch, go to step 3. \n\tReset or restart your Walkman.\n\tIMPORTANT: The procedure to reset or restart is different depending on the models. Check in advance to see if your model has a reset button. Stored data and settings will not be deleted when performing a reset or restart, but make sure to pause your music or video playback before beginning the reset or restart procedure. \n\n\t\r\n.expand_parent_dev{text-decoration: underline;display:block;}\r\n.expand_parent_dev:before{text-decoration:none;content: '+';margin-right: 5px;color:grey;text-decoration:none !important; display: inline-block; border: solid lightgrey 1px; padding: 4px; line-height:8px;font-size: .9em;}\r\n.expand_parent_dev.toggleFocus:before{content: '-';color: grey;text-decoration: none !important;display: inline-block;border: solid lightgrey 1px;padding: 5px 6px 6px;line-height: 7px;position: relative;top: -1px;}\r\n.expand_child{margin-left: 40px; display: block;}\r\n.expand_parent_dev.toggleFocus{font-weight: bold;color:black !important;}\r\n.expand_child_dev {overflow:auto}\r\n.expand_child_dev + p:empty {display:none}\r\n\r\n For models with a RESET button: \n\n\t\t\n\n\t\tPress the RESET button with a small pin or a similar object. After the reset is complete, check to see if the issue has been resolved.\n\n\t\tThe following is an example of the location of the RESET button.\t\t\n\n\t\tNote: The location of the RESET button differs depending on the model of the player. \n\n\t\t\n\t\t\r\n.expand_parent_dev{text-decoration: underline;display:block;}\r\n.expand_parent_dev:before{text-decoration:none;content: '+';margin-right: 5px;color:grey;text-decoration:none !important; display: inline-block; border: solid lightgrey 1px; padding: 4px; line-height:8px;font-size: .9em;}\r\n.expand_parent_dev.toggleFocus:before{content: '-';color: grey;text-decoration: none !important;display: inline-block;border: solid lightgrey 1px;padding: 5px 6px 6px;line-height: 7px;position: relative;top: -1px;}\r\n.expand_child{margin-left: 40px; display: block;}\r\n.expand_parent_dev.toggleFocus{font-weight: bold;color:black !important;}\r\n.expand_child_dev {overflow:auto}\r\n.expand_child_dev + p:empty {display:none}\r\n\r\n For models without a RESET button: \n\t\t\n\n\t\tThe reset or restart procedure differs depending on the models. For details, refer to the product manual.\n\n\t\tExample of the steps for NW-A100 series:\n\t\t\tHold down the power button for 2 seconds while the screen is turned on.Tap Restart, then restart will start automatically.If the player freezes, hold down the power button for ten seconds to force the player to restart.\n\t\t\tExample for NW-S200F series:\n\t\t\tPress and hold both the DISP\/HOME button [1] and the Playback\/Pause button [2] for at least 7 seconds.\t\t\t\t\t\t\n\t\t\t\n\n\t\t\n\t\t\n\tUpdate the Walkman software to the latest version. \r\n\r\nDownloads are posted on your model support page.\r\n\r\nCharge the Walkman.\n\tIf the player doesn't turn on after the reset or restart, charge the Walkman using the supplied USB cable for at least 30 minutes and then try the reset or restart procedure again.If you charge the Walkman when it hasn't been used for a long period of time, your computer may not recognize it, or the Walkman may not respond.\n\t\n\nIf the issue still occurs, 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